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Members: Correspondence

Independent Parliamentary Standards Authority Committee written question – answered on 26th July 2010.

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Photo of Glenda Jackson Glenda Jackson Labour, Hampstead and Kilburn

To ask the hon. Member for Broxbourne, representing the Speaker's Committee for the Independent Parliamentary Standards Authority, what the (a) longest, (b) shortest and (c) average time has been for staff of the Independent Parliamentary Standards Authority to reply to an email from an hon. Member.

Photo of Charles Walker Charles Walker Conservative, Broxbourne

At present, IPSA aims to respond to all e-mails and letters within five working days. Historical data regarding the timeframe for responding to queries received to date are not readily available. However, IPSA has recently introduced a new case management system which will improve the response time to e-mails, letters and telephone queries; and ensure accurate records of correspondence between Members and IPSA. Once this system is fully rolled out across IPSA, IPSA will provide Members with information on its performance against these and other service targets.

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