Children: Maintenance

Work and Pensions written question – answered on 6th April 2010.

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Photo of Frank Field Frank Field Labour, Birkenhead

To ask the Secretary of State for Work and Pensions how many enquiries made to the Child Support Agency (CSA) were responded to (a) over the telephone and (b) in writing in the latest period for which figures are available; and what the policy is of the CSA on responding to requests that details of a telephone conversation be confirmed in writing.

Photo of Helen Goodman Helen Goodman Parliamentary Under-Secretary (Department for Work and Pensions)

The Child Maintenance and Enforcement Commission is responsible for the child maintenance system. I have asked the child maintenance commissioner to write to the right hon. Member with the information requested and I have seen the response.

Letter from Stephen Geraghty:

In reply to your recent Parliamentary Question about the Child Maintenance and Enforcement Commission, the Secretary of State promised a substantive reply from the Child Maintenance Commissioner.

You asked the Secretary of State for Work and Pensions how many enquiries made to the Child Support Agency (CSA) were responded to (a) over the telephone and (b) in writing in the latest period for which figures are available; and what the policy is of the CSA on responding to requests that details of a telephone conversation be confirmed in writing.

Information on how the Child Support Agency (CSA) responded to enquires made by (a) over the telephone and, (b) in writing is not available as the purpose of calls and correspondence is not recorded for management information purposes. There is no specific policy on how the CSA handle requests for written confirmation of a conversation. Management encourage employees to use the telephone when contacting clients as this is the fastest and most effective means of communication, however we will provide written confirmation to clients where there is a valid need.

I hope you find this answer helpful.

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