To ask the Secretary of State for Defence how many complaints his Department received regarding difficulties using its Department's website in each of the last three years; and if he will make a statement.
The Ministry of Defence and armed forces collectively maintain four corporate websites:
Ministry of Defence
The MOD takes the provision of usable, accessible, quality websites very seriously and we continually evaluate the services provided in light of feedback received from members of the public. Each website provides feedback mechanisms such as 'Contact Us' forms. Feedback provided via these forms covers a number of topics, and complaints are not captured separately from other feedback. Details of the number of complaints received could therefore be provided only at disproportionate cost.