Departmental Internet

Defence written question – answered on 6th April 2010.

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Photo of Jennifer Willott Jennifer Willott Shadow Secretary of State, Shadow Chancellor of the Duchy of Lancaster

To ask the Secretary of State for Defence how many complaints his Department received regarding difficulties using its Department's website in each of the last three years; and if he will make a statement.

Photo of Kevan Jones Kevan Jones Parliamentary Under-Secretary (Ministry of Defence) (Veterans)

The Ministry of Defence and armed forces collectively maintain four corporate websites:

Ministry of Defence

www.mod.uk

Royal Navy

www.royalnavy.mod.uk

British Army

www.army.mod.uk

Royal Air Force

www.raf.mod.uk

The MOD takes the provision of usable, accessible, quality websites very seriously and we continually evaluate the services provided in light of feedback received from members of the public. Each website provides feedback mechanisms such as 'Contact Us' forms. Feedback provided via these forms covers a number of topics, and complaints are not captured separately from other feedback. Details of the number of complaints received could therefore be provided only at disproportionate cost.

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