Departmental Telephone Services

Children, Schools and Families written question – answered on 6th April 2010.

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Photo of Mark Oaten Mark Oaten Liberal Democrat, Winchester

To ask the Secretary of State for Children, Schools and Families what public information helplines his Department runs; and what contracts have been awarded by his Department for the running of them.

Photo of Diana R. Johnson Diana R. Johnson Parliamentary Under-Secretary (Department for Children, Schools and Families) (Schools)

The Department holds records centrally of six policy-specific helplines which it sponsors. These and the associated costs are outlined in the following table. The Department also jointly runs the Frank helpline but does not fund it.

A full survey of helplines and contracts would be possible only at disproportionate cost.

Helpline Cost (£)
School Performance Tables contact centre 17,124.00
Sexwise 800,414.00
Childcare pilot services helpline 550,575.00
Childcare Helpline 129,224.00
Sure Start helpline 65,000.00
Extended Services helpline 9,000.00

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