Departmental Internet

Work and Pensions written question – answered on 30th March 2010.

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Photo of Jennifer Willott Jennifer Willott Shadow Secretary of State, Shadow Chancellor of the Duchy of Lancaster

To ask the Secretary of State for Work and Pensions how much her Department spent on external website design consultants in each of the last three years; and if she will make a statement.

Photo of Jim Knight Jim Knight Minister of State (the South West), Regional Affairs, Minister of State (the South West), Department for Work and Pensions, Minister of State (Regional Affairs) (South West), The Minister of State, Department for Work and Pensions

Over the last three years the Department has spent the following on external website design consultants:

Website Cost (£000)
2009 DWP Corporate 112
2008 Office for Disability Issues 98

There are no costs recorded for 2007.

The DWP Corporate website was redesigned as part of our response to the Sir David Varney transformational government recommendations that customer-facing content should move to Directgov and employer facing content to Business Link. We are currently working with Cabinet Office to conduct a survey that will act as a benchmark to measure customer satisfaction of the site.

The Office for Disability issues website was redesigned as part of improvement work using customer feedback and research. Formal accessibility audits are carried out every year to ensure the website continues meet customer needs.

All external contracts are tendered within agreed DWP contractual framework agreements.

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