To ask the Secretary of State for Foreign and Commonwealth Affairs how many complaints his Department received regarding difficulties using its website in each of the last three years; and if he will make a statement.
The Foreign and Commonwealth Office's (FCO) web presence comprises over 250 websites, in 40 languages with 35 million visitors a year (2008-09 statistics). Over the last three years the FCO presence has evolved from a main website and web platform hosting a number of embassy websites (2003-08) to a completely new web platform hosting all of the FCO's websites plus FCO blogs and campaign sites.
Due to these significant changes we do not have full and comparable data for the last three years.
The FCO's website templates are compliant with the Web Content Accessibility Guidelines 2.0, and during the development of the website the FCO conducted user testing to improve accessibility. The FCO's accessibility statement for its website is available at:
A website user experience manager oversees accessibility issues.
Users can give feedback on the website at: