To ask the Minister of State, Department for Transport how many complaints his Department received regarding difficulties using its website in each of the last three years; and if he will make a statement.
The primary channel for receiving and addressing complaints and inquiries about all aspects of the Department's website is the:
firstname.lastname@example.org email address.
Inquiries received through the webmasterdft@dft. gsi.gov.uk email account are not categorised-they typically include requests for help to locate particular content, to assist with the downloading and use of files, including binary files and broader policy enquiries which are sent on to the appropriate policy official for response.
Further sorting and classifying of enquiries to identify specific and direct complaints during the period 2008-10 cannot be done without incurring disproportionate costs. Data is not retained prior to 2008.