Hewlett Packard

Work and Pensions written question – answered on 30th March 2010.

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Photo of Jim Cousins Jim Cousins Labour, Newcastle upon Tyne Central

To ask the Secretary of State for Work and Pensions whether service level agreements between Hewlett Packard Enterprise Services and her Department have been breached since 22 January 2010.

Photo of Jim Knight Jim Knight Minister of State (the South West), Regional Affairs, Minister of State (the South West), Department for Work and Pensions, Minister of State (Regional Affairs) (South West), The Minister of State, Department for Work and Pensions

There have been six minor breaches of the service level agreement with Hewlett Packard Enterprise Services since 22 January 2010. None of the breaches has affected the Department's service to its customers. The Department took appropriate action within the terms of the service level agreement.

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