Armed Forces: Housing

Defence written question – answered on 30th March 2010.

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Photo of Willie Rennie Willie Rennie Chair of Parliamentary Campaigns; Shadow Defence Minister

To ask the Secretary of State for Defence pursuant to the answer of 19 January 2010, Official Report, column 203W, on armed forces: housing, how many requests for repair call outs were made in respect of family housing.

Photo of Kevan Jones Kevan Jones Parliamentary Under-Secretary (Ministry of Defence) (Veterans)

I will write to the hon. Member.

Substantive answer from Kevan Jones to Willie Rennie:

In my answer of 29 January 2010 (Official Report, column 1117W) I undertook to write to you with details of how many of the 42,645 repair calls-out received in 2009 by Turner Estates Solutions (TES)-the Regional Prime Contractor for Scotland-related to Service Family Accommodation (SFA).

As previously explained, TES is responsible for maintaining the majority of the defence estate in Scotland, including SFA, Single Living Accommodation, technical buildings and infrastructure. While the total number of calls received by the TES helpdesk is recorded, the subject of each call is not unless it results in a repair and maintenance work order being raised by the helpdesk. Most calls do result in a work order, as was the case in 42,474 of the 42,645 calls received in 2009.

The following work orders for SFA were raised by the TES helpdesk in 2009:

Month in 2009 Total Work Orders Of which the following were Emergency And the following were Urgent or Routine
January 1,708 230 1,478
February 1,388 200 1,188
March 1,446 187 1,259
April 1,261 137 1,124
May 1,283 123 1,160
June 1,271 98 1,173
July 1,319 103 1,216
August 1,285 97 1,188
September 1,426 108 1,318
October 1,453 153 1,300
November 1,584 182 1,402
December Not yet available Not yet available Not yet available
Total 15,424 1,618 13,806

Emergency orders are raised when repairs are required immediately, such as when there is a heating failure, burst water pipe or a leaking roof. These are typically dealt with in a matter of hours. Typically, Urgent orders are raised when there is a partial loss of essential facilities, such as hot water, and Routine orders for such matters as replacing washers or fixing dripping taps. Urgent orders are normally dealt with in four days against a contractual target of seven. Routine orders are normally dealt with in 11 days, against the target of 20.

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