To ask the Secretary of State for Defence pursuant to the answer of 19 January 2010, Official Report, column 203W, on armed forces: housing, how many requests for repair call outs were made in respect of family housing.
I will write to the hon. Member.
In my answer of
As previously explained, TES is responsible for maintaining the majority of the defence estate in Scotland, including SFA, Single Living Accommodation, technical buildings and infrastructure. While the total number of calls received by the TES helpdesk is recorded, the subject of each call is not unless it results in a repair and maintenance work order being raised by the helpdesk. Most calls do result in a work order, as was the case in 42,474 of the 42,645 calls received in 2009.
The following work orders for SFA were raised by the TES helpdesk in 2009:
|Month in 2009||Total Work Orders||Of which the following were Emergency||And the following were Urgent or Routine|
|December||Not yet available||Not yet available||Not yet available|
Emergency orders are raised when repairs are required immediately, such as when there is a heating failure, burst water pipe or a leaking roof. These are typically dealt with in a matter of hours. Typically, Urgent orders are raised when there is a partial loss of essential facilities, such as hot water, and Routine orders for such matters as replacing washers or fixing dripping taps. Urgent orders are normally dealt with in four days against a contractual target of seven. Routine orders are normally dealt with in 11 days, against the target of 20.