Railways: Snow and Ice

Transport written question – answered on 25th January 2010.

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Photo of David Evennett David Evennett Shadow Minister (Business, Innovation and Skills)

To ask the Minister of State, Department for Transport if he will direct train operating companies to offer discounts on season tickets for commuters affected by reduced services in severe weather conditions.

Photo of Chris Mole Chris Mole Parliamentary Under-Secretary, Department for Transport

Passengers' entitlement to compensation is set out in Passenger's Charters, which we require each Train Operating Company (TOC) to have as part of its franchise. Where TOCs have introduced emergency timetables, including service reductions, as has been the case with many TOCs during the recent severe weather, compensation entitlements are based on the emergency timetable. TOCs may choose to go beyond these entitlements at their discretion.

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