Our investigations start when the Department receives details of the grant of probate. Those probate records are then matched against departmental records of deceased income related benefit recipients. In the majority of such cases no discrepancy with the records is identified. In those cases where further inquiries are required, the average time taken to complete those inquiries is 15 weeks. This is from receipt of the probate, including obtaining information from the executor, and ending with a formal claim on the estate.
We handle such cases as sensitively as possible, taking into account that this can be a particularly stressful time if the executor is a close friend or family member.