Child Benefit: Complaints

Treasury written question – answered on 25th January 2010.

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Photo of John Battle John Battle Labour, Leeds West

To ask the Chancellor of the Exchequer what the (a) average and (b) longest time taken to resolve a child benefit complaint was in (i) 2005-06, (ii) 2006-07, (iii) 2007-08 and (iv) 2008-09.

Photo of Stephen Timms Stephen Timms Parliamentary Under-Secretary (Department for Business, Innovation and Skills) (Digital Britain) (also HM Treasury), Financial Secretary (HM Treasury) (also in the Department for Business, Innovation and Skills)

The information requested is not available.

Information about the time taken to provide a substantive response to written complaints about child benefit is provided in the following table:

Response times to written complaints received in child benefit office
Cleared within Percentage clearance Cumulative percentage
2005-06
Less than 1 week 42 42
1 to 2 weeks 23 65
2 to 3 weeks 25 90
3 to 4 weeks 4 94
4 to 5 weeks 2 96
Over 5 weeks 4 100
2006-07
Less than 1 week 30 30
1 to 2 weeks 21 50
2 to 3 weeks 37 87
3 to 4 weeks 6 93
4 to 5 weeks 2 95
Over 5 weeks 5 100
2007-08
Less than 1 week 20 20
1 to 2 weeks 24 44
2 to 3 weeks 27 71
3 to 4 weeks 7 78
4 to 5 weeks 4 82
Over 5 weeks 18 100
2008-09
Less than 1 week 15 15
1 to 2 weeks 16 31
2 to 3 weeks 25 56
3 to 4 weeks 9 64
4 to 5 weeks 5 70
Over 5 weeks 30 100

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