Revenue and Customs: Telephone Services

Treasury written question – answered on 11th January 2010.

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Photo of John Battle John Battle Labour, Leeds West

To ask the Chancellor of the Exchequer what meetings Ministers and officials in his Department have had regarding the cost of calling HM Revenue and Customs helplines from mobile telephones; what the outcome of those meetings was; and whether he plans to hold any such meetings in the next six months.

Photo of Stephen Timms Stephen Timms Parliamentary Under-Secretary (Department for Business, Innovation and Skills) (Digital Britain) (also HM Treasury), Financial Secretary (HM Treasury) (also in the Department for Business, Innovation and Skills)

Departmental officials have meetings with a wide variety of organisations in the public and private sectors as part of the process of policy development and delivery. As was the case with previous Administrations, it is not the Government's practice to provide details of all such meetings. HM Revenue and Customs (HMRC) will shortly begin a review of its telephone numbering strategy including examining the feasibility of offering call backs to customers telephoning from mobile phones. HMRC will consult with interested parties and stakeholders as part of this review.

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