To ask the Chancellor of the Exchequer what the average length of calls made to (a) the Tax Credits public helpline, (b) the Tax Credits intermediaries helpline, (c) the MPs Tax Credits helpline, (d) the Child Benefit public helpline and (e) all other HM Revenue and Customs helplines was in (i) 2005-06, (ii) 2006-07, (iii) 2007-08 and (iv) 2008-09.
The information requested, as far is it is available, is provided in the following table.
|HMRC average call handling times shown in minutes and seconds|
|(a) Tax credits||(b) Intermediaries||(c) MP hotline||(d) Child benefit||(e) All other helplines|
|n/a = Not available. |
HMRC Contact Centres take the average call handling time to be the time spent by the customer on the phone together with any additional time taken by the adviser after the call to complete any tasks.