Revenue and Customs: Telephone Services

Treasury written question – answered on 11th January 2010.

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Photo of John Battle John Battle Labour, Leeds West

To ask the Chancellor of the Exchequer how many callbacks were offered to callers to (a) the Tax Credits public helpline, (b) the Tax Credits intermediaries helpline, (c) the MPs Tax Credits helpline, (d) the Child Benefit public helpline and (e) all other HM Revenue and Customs helplines in (i) 2005-06, (ii) 2006-07, (iii) 2007-08 and (iv) 2008-09.

Photo of Stephen Timms Stephen Timms Parliamentary Under-Secretary (Department for Business, Innovation and Skills) (Digital Britain) (also HM Treasury), Financial Secretary (HM Treasury) (also in the Department for Business, Innovation and Skills)

The information requested is not available, as HM Revenue and Customs' (HMRC) systems do not capture the number of callbacks offered.

HMRC will shortly begin a six-month review of its numbering strategy, including the feasibility of offering callbacks to customers more readily.

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