Departmental Telephone Services

Work and Pensions written question – answered on 3rd November 2009.

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Photo of Mark Oaten Mark Oaten Liberal Democrat, Winchester

To ask the Secretary of State for Work and Pensions how many helplines her Department operates; and how much her Department has received from the operation of such helplines in each of the last three years.

Photo of Jim Knight Jim Knight Minister of State (the South West), Regional Affairs, Minister of State (the South West), Department for Work and Pensions, Minister of State (Regional Affairs) (South West), The Minister of State, Department for Work and Pensions

The Department for Work and Pensions (DWP) has 10 main customer contact numbers, which we think could be considered 'helplines'.

DWP does not receive any revenue from incoming phone calls. All call charges are levied by the caller's telephone or mobile service provider.

DWP ceased to receive a rebate on 0845 numbers in 2007. Prior to this, the revenue from 0845 calls was approximately £500,000 per year. We do not hold any more detailed information on this rebate.

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