Solicitor-General written question – answered at on 21 July 2009.
To ask the Solicitor-General what the policy and procedures are of (a) the Treasury Solicitor and (b) the Law Officers for handling complaints made against their legal staff.
Complaints received from members of the public about legal staff in the Law Officers' Departments are dealt with according to each Department's individual procedure.
The underlying principle is that there is a tiered system of oversight starting at the local level, progressing, if the complainant remains dissatisfied, to a nominated senior lawyer in that Department. After a Department's own procedure has been concluded the complainant can write to the Attorney General's Office for it to consider whether the complaint was handled fairly, sensitively and in confidence, and whether each concern raised has been appropriately dealt with.
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