Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Welfare Tax Credits: Telephone Services

Treasury written question – answered on 11th June 2009.

Alert me about debates like this

Photo of John Battle John Battle Labour, Leeds West

To ask the Chancellor of the Exchequer if he will allocate 0300 telephone prefixes to (a) the Tax Credit Helpline and (b) the Child Benefit Helpline; and if he will estimate the likely level of savings to (i) his Department and (ii) service users of introducing such a change.

Photo of Stephen Timms Stephen Timms Financial Secretary (HM Treasury) (also in the Department for Business, Innovation and Skills)

HM Revenue and Customs operates 0845 numbers for the majority of its customers facing helplines and has no immediate plans to allocate 0300 telephone prefixes to the tax credit helpline or the child benefit helpline.

HMRC keeps its numbering strategy under regular review. However, there is no single numbering solution that meets all of HMRC's customers' needs, as call charges to customers are dependent on the tariff arrangements they have with their service provider, the device they use for the call and the location from which they call.

The differing tariff arrangements for customers mean that HMRC is unable to estimate the overall likely savings of any such change to service users. Some customers will pay more, others will pay less and for others there will be no change.

Does this answer the above question?

Yes1 person thinks so

No2 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.