Jobcentre Plus

Work and Pensions written question – answered on 27th April 2009.

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Photo of Steve Webb Steve Webb Shadow Secretary of State for Work and Pensions

To ask the Secretary of State for Work and Pensions whether the distance travelled by jobseeker's allowance claimants to the Jobcentre Plus where they sign on is recorded by Jobcentre Plus.

Photo of Tony McNulty Tony McNulty Minister of State (Employment and Welfare Reform; Minister for London), Department for Work and Pensions

This information is not recorded.

However, where it is unreasonable to expect someone to attend their nearest Jobcentre Plus office to 'sign on', we have long-standing arrangements that allow them to maintain their claim by post. These arrangements apply if:

The customer lives more than one hour (door to door) by public transport from the nearest office; or

Attendance means being away from home in excess of four hours; or

The customer has a mental or physical disability that restricts mobility; and in other exceptional circumstances for example, where the customer would have to use a form of transport they would not ordinarily be expected to use on a regular basis, ie an inter-city train, ferry or plane

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