To ask the Secretary of State for Work and Pensions how many (a) staff and (b) full-time equivalent staff are employed to answer calls to Jobcentre Plus helplines; and if he will make a statement.
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.
Letter from Mel Groves:
The Secretary of State has asked me to reply to your question asking how many staff and full-time equivalent staff are employed to answer calls to Jobcentre Plus helplines. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.