Jobcentre Plus: Telephone Services

Work and Pensions written question – answered on 11th March 2009.

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Photo of David Lidington David Lidington Shadow Minister (Foreign and Commonwealth Affairs)

To ask the Secretary of State for Work and Pensions how many (a) staff and (b) full-time equivalent staff are employed to answer calls to Jobcentre Plus helplines; and if he will make a statement.

Photo of Tony McNulty Tony McNulty Minister of State (Employment and Welfare Reform; Minister for London), Department for Work and Pensions

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many staff and full-time equivalent staff are employed to answer calls to Jobcentre Plus helplines. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

As at 30 November 2008 the number of staff employed to answer calls in Contact Centre Directorate was 5,756, and the Full Time Equivalent was 5,210.

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