To ask the Secretary of State for Work and Pensions what arrangements are in place to aid those customers unable to use personal identification numbers in relation to their pension payments.

Customers unable to use personal identification numbers (PINs) can be paid into an account that offers alternative access arrangements (for example a chip and signature card or building society passbook). They could also access their money by cashing a personal cheque or, where appropriate, allowing a third party access to their account. Those who are unable to operate an account of any kind are currently paid by cheque.