The NHS Direct telephone advice service currently operates on 0845 4647. As set out in the NHS Next Stage Review final report, published 30 June 2008, officials are currently considering options for the introduction of a new three digit telephone number to help people find the right local service to meet their urgent, unplanned care needs. Any subsequent decision to introduce such a number, including tariff options, would be subject to public consultation, undertaken by Ofcom under the Communications Act 2003. NHS Direct will retain its current 084 number until we are clear about any future role and function it may have in implementing a national three digit number for urgent care.
Additionally, NHS Direct is commissioned to provide local services on behalf of primary care trusts and other organisations. NHS Direct provides telephone numbers with prefixes including:
In accordance with Centre of Information guidance, NHS Direct does not directly or indirectly receive revenue for the use of any 0845 numbers.