Departmental Internet

Work and Pensions written question – answered on 26th November 2008.

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Photo of Theresa May Theresa May Shadow Minister (Women), Shadow Leader of the House of Commons

To ask the Secretary of State for Work and Pensions for which Government websites his Department is responsible; how many visitors each received in the last period for which figures are available; and what the cost of maintaining each site was in that period.

Photo of Jonathan R Shaw Jonathan R Shaw Parliamentary Under-Secretary (Disabled People; Minister for the South East), Department for Work and Pensions

The following tables outline the information available about the Department for Work and Pensions websites.

The lists reflect the sites that the Department was responsible for in the financial year 2007-08. DWP, in common with the rest of Government, is part-way through closing many of its websites and moving content on to Directgov and Business Link in order to improve the way services are delivered online; so a number of the sites detailed here have since closed.

Maintenance of DWP websites is mostly carried out by the Department's own in-house digital media team. Apart from one site—Health and Safety Executive—it is not possible for us to quantify internal staff costs, because in most cases, staff are engaged in more than one role. In addition, we are unable to establish accurately our infrastructure costs because they form part of a wider departmental IT contract. We have therefore detailed only quantifiable costs for each site—these include payments to suppliers for services such as research, testing and site builds. Figures for the Jobcentre Plus website include the costs of maintaining some online services, since these figures are quantifiable.

DWP is currently working with the COI to develop a standardised method for quantifying website costs across Government. We will be implementing this standard from March 2009 in line with the current timetable.

Table A lists those websites operated by Department for Work and Pensions where the Department is responsible for the content.

Table A
Website name Website address Visitors Unique visitors Quantifiable maintenance costs (£)
Department for Work and Pensions www.dwp.gov.uk 9,979,110 6,034,988 25,666
Jobcentre Plus www.jobcentreplus.gov.uk 106,893,014 59,230,177 (page tagging) Employer Direct online (EDon) 390,684
Internet Job Bank (IJB) 1,645,752
Tactical e-services 1,014,816
Site Accessibility 58,000
Total: 3,109,252
The Pension Service www.thepensionsevice.gov.uk 4,165,097 2,529,353 10,429
Child Support Agency www.csa.gov.uk 1,826,977 1,060,891 £2,334
Directgov Disabled People and Carers Sections www.direct.gov.uk/disability 3,761,636 3,199,716 (1)437,848
www.direct.gov.uk/carers 957,352 854,087 (1)
Directgov Over 50s Section www.direct.gov.uk/over50s 1,353,765 1,278,863
Directgov Jobseekers www.direct.gov.uk/en/Employment/Jobseekers
Age Positive www.agepositive.gov.uk 239,375 126,335
Benefit Fraud Inspectorate www.bfi.gov.uk 191,722 93,109
Office for Disability Issues www.officefordisability.gov.uk 126,284 52,630 149,466
European Social Fund www.esf.gov.uk 276,020 135,866
Health and Safety Executive www.hse.gov.uk 20,345,945 140,350

Table B lists those websites operated by the Department for Work and Pensions where the Department is not responsible for the content.

Table B
Website name Website address Visitors Unique visitors Quantifiable maintenance costs
Disability Employment Advisory Committee www.deac.ora.uk 11.979 5,325
Disability Living Allowance Advisory Board www.dlaab.ora.uk 33,703 20,023
Employer Task Force www.employertaskforce.org.uk Any costs for this site are included in the figure for the Pensions Service in Table A
Ethnic Minority Employment Task Force www.emetaskforce.gov.uk n/a n/a
Images of Disability www.imagesofdisability.gov.uk 23,890 14,796 Any costs for this site are included in the figure for Office for Disability in Table A
Independent Case Examiner www.ind-case-exam.org.uk 35,914 16,763
Industrial Injuries Advisory Council www.iiac.org.uk 41,096 17,826
National Employment Panel www.nationalemploymentpanel.gov.uk (1)43,444 (1)18,121
Pensions At Work www.pensionsatwork.org 48,943 21,529 Any costs for this site are included in the figure for the Pensions Service in Table A
Pensions Commission www.pensionscommission.org.uk (2)13,518 (2)6,799 Any costs for this site are included in the figure for the Pensions Service in Table A
Fair Cities www.faircities.net (1)8,146 (1)2,853
Social Security Advisory Committee www.ssac.org.uk 30,426 10,493
n/a = Not available.

(1) July 2007 to March 2008 only.

(2) April 2007 to August 2007 only

The following websites have been built by DWP but are managed independently, so no financial or statistical information is available.

Independent Living Funds;

Pension Protection Fund;

Pension Protection Fund Ombudsman;

Pensions Ombudsman;

Remploy;

The Pensions Regulator;

The Pensions Advisory Service; and

The Rent Service.

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