In 2007-08, 64.5 per cent. of claims were processed in five working days, and 94 per cent. in 36 working days. There is on average four days between processing and paying.
For 2008-09, HM Revenue and Customs aim to pay 69 per cent. of new child benefit claims in nine working days and all new claims in 20 calendar days. This is the first year that this target has been in place. Performance outturn for 2008-09 will be published in due course.
HMRC continually reviews its processes to improve timeliness of payment to customers.