House of Lords written question – answered on 10th October 2008.

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Photo of Baroness Hamwee Baroness Hamwee Spokesperson in the Lords (Regional and Local Government), Department for Communities and Local Government

asked Her Majesty's Government:

What targets the Pension Service seeks to meet in dealing with new claims for the state pension; and what is its success rate.

Photo of Lord McKenzie of Luton Lord McKenzie of Luton Parliamentary Under-Secretary, Department for Work and Pensions, Parliamentary Under-Secretary (Department for Work and Pensions) (also in the Department for Communities and Local Government)

For 2008-09, the target is to clear 95 per cent of new claims for state pension within 60 days. Year to date performance for August 2008 was 93.3 per cent. Performance for 2007-08 was 93.1 per cent.

Pension, Disability and Carers Service processes applications in advance of the date on which the first payment is due: customers are invited to make a claim four months before their retirement.

The state pension accuracy target for 2008-09 is to achieve a financial accuracy rate of 98 per cent on state pension new claims and change of circumstances.

Our year to date performance for August 2008 was 96.5 per cent. Performance in 2007-08 was 97.4 per cent. Improvement in accuracy is the current key priority for the service.

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Jane Birkby
Posted on 12 Oct 2008 12:17 am (Report this annotation)

It is all very well saying that people can claim four months before pension age, but when I did, they didn't activate my pension until I rang them a day after I became 60, and I had no paperwork prior to that.