Child Benefit: Telephone Services

Treasury written question – answered on 7th October 2008.

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Photo of Mark Oaten Mark Oaten Liberal Democrat, Winchester

To ask the Chancellor of the Exchequer what the average waiting time was for telephone callers attempting to contact child benefit services in the last period for which figures are available.

Photo of Stephen Timms Stephen Timms Financial Secretary (HM Treasury) (also in the Department for Business, Innovation and Skills)

In 2007-08 customers calling the Child Benefit Helpline waited, on average, one minute 21 seconds before their call was answered by an adviser.

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