To ask the Secretary of State for Work and Pensions what qualitative evaluation he has made of the customer experience of work-focussed interviews; and if he will make a statement.
The Department for Work and Pensions conducts a wide range of research to inform the strategic development and operational delivery of its policies. This includes formal evaluations of employment programmes and pilots, as well as more strategic research on work-related and service delivery issues. Other research considers, more broadly, customer satisfaction with various aspects of Jobcentre Plus provision.
Work-focused Interviews are one of the main ways through which Jobcentre Plus services are made available to its customers. Large bodies of evaluation evidence exist on work-focused Interviews, including qualitative studies of customers' experiences, large scale quantitative surveys of clients' journeys through Jobcentre Plus services and case studies of the delivery of client based services.
A list of relevant recently published research has been placed in the Library.