Non-emergency Number

House of Lords written question – answered on 29th September 2008.

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Photo of Baroness Miller of Chilthorne Domer Baroness Miller of Chilthorne Domer Spokesperson in the Lords, Home Affairs

asked Her Majesty's Government:

Whether they will undertake a cost-benefit analysis of proceeding with national implementation of the 101 non-emergency number; and

What estimate they have made of the cost of proceeding with national implementation of the 101 non-emergency number.

Photo of Lord West of Spithead Lord West of Spithead Parliamentary Under-Secretary (Security and Counter-terrorism), Home Office, Parliamentary Under-Secretary (Home Office) (Security and Counter-terrorism)

The Home Office has decided not to continue to fund directly the live 101 (single non-emergency number) pilot areas but will continue to provide funding to support the national 101 telephony routing infrastructure to ensure that the number remains available for use by local areas wishing to maintain or develop their own locally funded 101 service. This was a difficult decision taken in the context of significant pressures and competing policing and security priorities.

We acknowledge the many benefits achieved by the five pilot 101 partnerships and the commitment to improving services that these achievements represent. It is hoped that the lessons learnt about effective partnership working and improved access and quality of service in dealing with community safety issues will be mainstreamed into local operations wherever possible.

The Home Office has also made available a 101 delivery toolkit which brings together all the work that has been put into 101. The toolkit provides details of the evaluation and lessons learnt from the service to date and gives guidance, example documentation and supporting material to help areas explore, implement and operate the 101 service locally.

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