Legal Services Commission: Complaints

Justice written question – answered on 16th July 2008.

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Photo of Edward O'Hara Edward O'Hara Labour, Knowsley South

To ask the Secretary of State for Justice what assessment he has made of the merits of (a) audit and (b) scrutiny of the recording of (i) complaints to the Legal Services Commission and (ii) responses to correspondence by (A) the Legal Services Commission and (B) his Department.

Photo of Bridget Prentice Bridget Prentice Parliamentary Under-Secretary, Ministry of Justice

It is well established practice throughout the public sector to ensure that there are robust systems in place to deal with correspondence and complaints handling. Proportionate auditing and scrutiny are a normal part of those systems. I also refer the hon. Member to my answer to him of 22 May 2008, Hansard, column. 411-12W.

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