Social Security Benefits: Telephone Services

Work and Pensions written question – answered on 15th July 2008.

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Photo of Jennifer Willott Jennifer Willott Shadow Minister (Justice)

To ask the Secretary of State for Work and Pensions how many calls were made to each benefit delivery centre in each month since they were established; and if he will make a statement.

Photo of Stephen Timms Stephen Timms Minister of State (Department for Work and Pensions) (Employment and Welfare Reform)

The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie, dated 15 July 2008:

The Secretary of State has asked me to reply to your question asking how many calls were made to each benefit delivery centre in each month since they were established. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

Benefit Centralisation was completed in March 2008 and comparable information is available from November 2007. On average we answer 700,000 calls per week in 80 Benefit Delivery Centres.

The available information is attached and has also been placed in the House of Commons library.

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