Letter from Lesley Strathie, dated
The Secretary of State has asked me to reply to your question asking how many calls were made to each benefit delivery centre in each month since they were established. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
Benefit Centralisation was completed in March 2008 and comparable information is available from November 2007. On average we answer 700,000 calls per week in 80 Benefit Delivery Centres.
The available information is attached and has also been placed in the House of Commons library.