Work and Pensions written question – answered at on 10 July 2008.
To ask the Secretary of State for Work and Pensions
(1) how many and what proportion of claimed benefits were dealt with through (a) benefit call centres, (b) Jobcentre Plus offices, (c) by home appointment, (d) via the internet and (e) other (i) in total and (ii) broken down by type of benefit in each of the last five years; and if he will make a statement;
(2) how many and what proportion of applications for each type of claimed benefit delivery were dealt with (a) through benefit call centres, (b) through Jobcentre Plus offices, (c) by home appointment, (d) over the internet and (e) by another means in each of the last five years; and if he will make a statement.
The information is not available as we do not collect information centrally on the number or proportion of benefit claims dealt with through different channels.
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