To ask the Secretary of State for Justice what guidance the Legal Services Commission gives to those wishing to make complaints about the Commission; and what undertakings it makes to complainants about the handling of their complaints.

The Legal Services Commission is committed to providing the best possible service for all its customers. It strives to maintain the highest standards of customer service and effective complaint handling. Information on LSC's procedures and undertakings for handling complaints can be found on the "How to Complain" leaflet and available at their website at:

http://www.legalservices.gov.uk/docs/cls_main/How_to_Complain_to_the_Legal_Services_Commission _May_07.pdf