We are aware of only one choose and book system error that has affected patients. Out of 8.5 million bookings made, the error is known to have affected 272 bookings, between
The affected cases were quickly identified and action was taken to minimise any potential impact for patients. All hospitals and patients were contacted where the possibility had arisen of notification of incorrect appointments resulting from the error. In many cases it was established that no adverse effect on patients had occurred and at no time was patient confidentiality compromised.
The supplier made corrections to the system and no recurrence of the problem has been experienced since