Pension Service: Standards

Work and Pensions written question – answered on 20th May 2008.

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Photo of Siân James Siân James Labour, Swansea East

To ask the Secretary of State for Work and Pensions what recent assessment he has made of customer service performance at the Swansea Pension Service Centre; and if he will make a statement.

Photo of Mike O'Brien Mike O'Brien Minister of State (Pension Reform), Department for Work and Pensions

The information is in the following table:

The year to date customer service performance at Swansea Pension Centre at March 2008
Swansea Pension Centre YTD performance at March 2008 Pension service targets
State Pension applications processed in 60 days 96 per cent. 95 per cent.
State Pension changes processed in 15 days 94 per cent. 95 per cent.
Pension Credit applications average actual clearance time 15 days 15 days
Pension Credit changes average actual clearance time 3.5 days 4 days

These are the performance levels against the agreed Pension Service targets.


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