Revenue and Customs: Correspondence

Treasury written question – answered on 15th May 2008.

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Photo of Damian Green Damian Green Shadow Minister (Home Affairs)

To ask the Chancellor of the Exchequer what target he has set HM Revenue and Customs on the time taken to reply to correspondence from hon. Members; and if he will make a statement.

Photo of Jane Kennedy Jane Kennedy Financial Secretary, HM Treasury

HMRC aim to reply to 80 per cent. of all correspondence within 15 working days, and 95 per cent. within 40 days. Hon. Members can use the dedicated hotlines that HMRC have in place for specific issues, such as the 'MP hotline' for telephone queries regarding hon. Members' constituents' tax credits claims.

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