Child Support Agency: ICT

Work and Pensions written question – answered on 13th May 2008.

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Photo of David Tredinnick David Tredinnick Conservative, Bosworth

To ask the Secretary of State for Work and Pensions how many cases are being processed manually by the Child Support Agency because of technical problems with the new computer system.

Photo of James Plaskitt James Plaskitt Parliamentary Under-Secretary, Department for Work and Pensions

holding answer 29 April 2008

The administration of the Child Support Agency is the matter for the chief executive. He will write to the hon. Member with the information requested.

Letter from Susan Park, dated 13 May 2008:

In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive. As the Chief Executive is currently on leave, I am responding, with his authority, on his behalf.

You asked the Secretary of State for Work and Pensions, how many cases are currently being processed manually by the Child Support Agency because of technical problems with the new computer system (202659)

The Agency's clerical caseload is currently 36,900 cases which is less than 3% of the total caseload. The latest figures relating to clerical cases are routinely published in the Child Support Agency's Quarterly Summary Statistics in Table 20 and further information on clerical cases is set out in the accompanying notes to the table. The latest copy is available in the House of Commons library or via the internet at:

http://www.dwp.gov.uk/asd/asd1/child_support/csa_quarterly_mar08.asp

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