Departmental Telephone Services

Children, Schools and Families written question – answered on 8th May 2008.

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Photo of Julia Goldsworthy Julia Goldsworthy Shadow Secretary of State for Communities and Local Government, Department for Communities and Local Government

To ask the Secretary of State for Children, Schools and Families what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department.

Photo of Kevin Brennan Kevin Brennan Parliamentary Under-Secretary (Department for Children, Schools and Families) (Children, Young People and Families)

The information as requested is not readily available centrally within the Department for Children, Schools and Families (DCSF). To respond fully would involve an extensive internal and external information collection exercise which would exceed the recommended disproportionate cost threshold. DCSF does not keep central telephony records for its arms length bodies, However, to be helpful, the following information, relating solely to DCSF headquarters, can be provided.

DCSF currently employs a total of 24 non-geographic telephone numbers. These can be categorised broadly into two groups: those for use by citizens; and those for use internally by DCSF staff.

Services used by citizens and accessed by customers calling non-geographic telephone numbers are shown in the following table.

Helpline Number Information/help provided
Headship Information Line 0845 716 5136 Information in connection with national headship training programmes
EDUBASE 0870 120 2527 Provision of schools data to the public
Sexwise Helpline 0800 28 29 30 For under 18s—answers queries on sex and relationships
Office of the Schools Adjudicator 0870 001 2468 Schools Adjudication service
Education Maintenance Allowance 0800 056 2811 Helpline for organisations involved in delivering EMA
Young Minds 0800 018 2138 For parents concerned about the mental health of a baby, young person
One Parent Families 0800 018 5026 Support for lone parents
Family Rights Group 0800 731 1696 Support for families whose children are involved with social services
DCSF Main Switchboard officials 0870 001 2345 Service to route callers to DCSF
DCSF Public Inquiry Line 0870 000 2288 General information line for all DCSF related inquiries
Prolog 0845 602 2260 DCSF publications helpline
Families need Fathers 0870 760 7496 Help parents to retain, develop and make best use of children's relationship's
Fast Track Helpline 0845 601 5921 Queries from fast track teachers and head teachers
Fast Track recruitment helpline 0845 058 1066 Teachers applying to join the Fast Track Teaching programme
Teacher information line 0845 600 0991 Advice on training opportunities and support available
Return to teach line 0845 600 0993 Advice on training opportunities and support available
National Strategies Helpdesk 0845 850 1444 To support the delivery of the national strategies

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