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To ask the Secretary of State for Children, Schools and Families what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department.
The information as requested is not readily available centrally within the Department for Children, Schools and Families (DCSF). To respond fully would involve an extensive internal and external information collection exercise which would exceed the recommended disproportionate cost threshold. DCSF does not keep central telephony records for its arms length bodies, However, to be helpful, the following information, relating solely to DCSF headquarters, can be provided.
DCSF currently employs a total of 24 non-geographic telephone numbers. These can be categorised broadly into two groups: those for use by citizens; and those for use internally by DCSF staff.
Services used by citizens and accessed by customers calling non-geographic telephone numbers are shown in the following table.
|Headship Information Line||0845 716 5136||Information in connection with national headship training programmes|
|EDUBASE||0870 120 2527||Provision of schools data to the public|
|Sexwise Helpline||0800 28 29 30||For under 18s—answers queries on sex and relationships|
|Office of the Schools Adjudicator||0870 001 2468||Schools Adjudication service|
|Education Maintenance Allowance||0800 056 2811||Helpline for organisations involved in delivering EMA|
|Young Minds||0800 018 2138||For parents concerned about the mental health of a baby, young person|
|One Parent Families||0800 018 5026||Support for lone parents|
|Family Rights Group||0800 731 1696||Support for families whose children are involved with social services|
|DCSF Main Switchboard officials||0870 001 2345||Service to route callers to DCSF|
|DCSF Public Inquiry Line||0870 000 2288||General information line for all DCSF related inquiries|
|Prolog||0845 602 2260||DCSF publications helpline|
|Families need Fathers||0870 760 7496||Help parents to retain, develop and make best use of children's relationship's|
|Fast Track Helpline||0845 601 5921||Queries from fast track teachers and head teachers|
|Fast Track recruitment helpline||0845 058 1066||Teachers applying to join the Fast Track Teaching programme|
|Teacher information line||0845 600 0991||Advice on training opportunities and support available|
|Return to teach line||0845 600 0993||Advice on training opportunities and support available|
|National Strategies Helpdesk||0845 850 1444||To support the delivery of the national strategies|