Jobcentre Plus has a responsibility to use taxpayers' money wisely. Access to Work assessment procedures evaluate customer needs and identify the most cost effective but suitable support solution. In the majority of cases, external assessors carry out workplace based assessments. Once support has been agreed the customer or their employer purchase the support from a supplier of their choice up to the agreed funding level and claim reimbursement from Access to Work.
Managerial checks are carried out to ensure validity of applications and that claims are adequately checked before payments are made. These checks also ensure that the correct amount is paid promptly to the relevant person or organisation and the amounts claimed are in line with the spend profiled for the customer.
To further mitigate the risk of fraudulent claims or inappropriate support, all Access to Work customers receiving ongoing support are reviewed at least once annually to confirm that the appropriate support is being claimed and received. All customers complete a renewal declaration stating that any change of circumstances has been notified and the support meets their needs.