Heathrow Airport: Complaints

Transport written question – answered on 1st April 2008.

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Photo of Tobias Ellwood Tobias Ellwood Shadow Minister (Culture, Media and Sport)

To ask the Secretary of State for Transport how many complaints the Government received over delays and inefficiencies at Heathrow Airport in each of the last five years.

Photo of Jim Fitzpatrick Jim Fitzpatrick Parliamentary Under-Secretary (Department for Transport)

holding answer 25 March 2008

The Department for Transport receive a number of letters about a variety of issues at airports e.g. baggage, disability issues, security, passenger information, delays; and these are sometimes taken up with the airport, airline or agency most concerned. The information requested can be obtained only at disproportionate cost as these letters are not filed by airports.

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