First Capital Connect (FCC) is not required to report punctuality and reliability statistics at service group level as part of its franchise agreement. FCC reports punctuality as a whole across its business and the Public Performance Measure (PPM) Moving Annual Average (MAA) has increased from 87.56 per cent. in April 2006 to 89.52 per cent. in the latest railway period for which statistics are available.
There are no specific requirements regarding levels of crowding on FCC's routes. The Department's general requirements for crowding are that passengers should not be expected to stand for more than 20 minutes. The franchise agreement does contain a capacity provision benchmark which gets progressively more challenging over the life of the franchise. To date FCC has achieved the required standard in every railway period since the franchise commenced.