Complaints

Business, Enterprise and Regulatory Reform written question – answered on 24th January 2008.

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Photo of Angus MacNeil Angus MacNeil Shadow Spokesperson (Work and Pensions), Shadow Spokesperson (Culture, Media and Sport), Shadow Spokesperson (Environment, Food and Rural Affairs)

To ask the Secretary of State for Business, Enterprise and Regulatory Reform what best practice guidance his Department has issued to representative bodies designated under the Enterprise Act 2002 on communication with consumers who have sought advice on obtaining redress under the Act.

Photo of Gareth Thomas Gareth Thomas Parliamentary Under-Secretary(Department for International Development) (Trade Policy) (also Business, Enterprise and Regulatory Reform), Parliamentary Under-Secretary (Department for Business, Enterprise and Regulatory Reform) (Trade and Consumer Affairs) (also Department for International Development), Party Chair, Co-operative Party

In the case of super-complaints, the Secretary of State has responsibility for the designation of super-complaints bodies. Best practice guidance on the making of super-complaints is the responsibility of the Office of Fair Trading.

In the case of consumer group claims, the Secretary of State is responsible for the designation of specified bodies. Guidance on bringing consumer group claims is the responsibility of the Competition Appeal Tribunal.

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