Complaints

Business, Enterprise and Regulatory Reform written question – answered on 24th January 2008.

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Photo of Angus MacNeil Angus MacNeil Shadow Spokesperson (Work and Pensions), Shadow Spokesperson (Culture, Media and Sport), Shadow Spokesperson (Environment, Food and Rural Affairs)

To ask the Secretary of State for Business, Enterprise and Regulatory Reform what procedures his Department has in place to assess the performance of designated representative bodies under the Enterprise Act 2002.

Photo of Gareth Thomas Gareth Thomas Parliamentary Under-Secretary(Department for International Development) (Trade Policy) (also Business, Enterprise and Regulatory Reform), Parliamentary Under-Secretary (Department for Business, Enterprise and Regulatory Reform) (Trade and Consumer Affairs) (also Department for International Development), Party Chair, Co-operative Party

In order to become a designated super-complainant, bodies must meet a number of stringent criteria. Designations are reviewed every two years to ensure continued compliance. There are also procedures in place for withdrawal of designation if a body no longer meets the criteria or if they are believed to be abusing the super-complaints process (e.g. for competitive advantage or commercial gain). Any super-complainant must also comply with the Office of Fair Trading's 'Guidance for designated consumer bodies'.

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