Supercomplainer Procedures

Business, Enterprise and Regulatory Reform written question – answered on 24th January 2008.

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Photo of Angus MacNeil Angus MacNeil Shadow Spokesperson (Work and Pensions), Shadow Spokesperson (Culture, Media and Sport), Shadow Spokesperson (Environment, Food and Rural Affairs)

To ask the Secretary of State for Business, Enterprise and Regulatory Reform on how many occasions each of the designated representative bodies under the Enterprise Act 2002 have used the supercomplainer procedures.

Photo of Gareth Thomas Gareth Thomas Parliamentary Under-Secretary(Department for International Development) (Trade Policy) (also Business, Enterprise and Regulatory Reform), Parliamentary Under-Secretary (Department for Business, Enterprise and Regulatory Reform) (Trade and Consumer Affairs) (also Department for International Development), Party Chair, Co-operative Party

Which? has made five super-complaints to the Office of Fair Trading—private dentistry, care homes, Northern Ireland banking, credit card interest calculation methods, and the Scottish Legal Profession. Citizens Advice has made two—doorstep selling and payment protection insurance. Postwatch has made one super-complaint, on mail consolidation and the National Consumer Council has made one, on home collected credit. Energywatch has made one complaint—on billing processes—to Ofgem in its (Ofgem's) capacity as a concurrent regulator.

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