NHS: Complaints

Health written question – answered on 24th January 2008.

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Photo of Richard Taylor Richard Taylor Independent, Wyre Forest

To ask the Secretary of State for Health how many complaints about care in the national health service are under investigation by the Healthcare Commission; and what the average length of time between the start of an investigation and the publication of a report on it has been in the last 12 months.

Photo of Ben Bradshaw Ben Bradshaw Minister of State (Regional Affairs) (South West), The Minister of State, Department of Health

As at 17 January 2008, the Healthcare Commission had 1,795 open independent reviews about national health service care. This compares with approximately 4,000 at the same time in 2007. At the end of December 2007, the average length of time for independent reviews was less than four months; this compares with 7.2 months at the end of December 2006.

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