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Utilities: Standards

Business, Enterprise and Regulatory Reform written question – answered on 21st January 2008.

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Photo of Adam Holloway Adam Holloway Conservative, Gravesham

To ask the Secretary of State for Business, Enterprise and Regulatory Reform what steps he has taken to ensure that consumers have access to information on the performance of energy suppliers in handling complaints; and if he will make a statement.

Photo of Malcolm Wicks Malcolm Wicks Minister of State (Energy), Department for Business, Enterprise & Regulatory Reform

The statutory consumer body, Energywatch, currently provides consumers with a range of information about the performance of gas and electricity suppliers, although this focuses on areas of operation, rather than internal complaint-handling. Following the passage of the Consumers, Estate Agents and Redress Act 2007, Ofgem will set minimum standards for complaint-handling for suppliers, which will take effect from October 2008. The arrangements surrounding these standards are currently being developed.

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