Emergency Calls

Home Department written question – answered on 27th June 2007.

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Photo of Jeremy Browne Jeremy Browne Opposition Whip (Commons), Shadow Minister (Home Affairs)

To ask the Secretary of State for the Home Department how many emergency telephone operators were employed by police in each of the last 10 years, broken down by police force area.

Photo of Tony McNulty Tony McNulty Minister of State (Security, Counter-Terrorism and Police), Home Office

The available data relate to the number of individuals primarily employed in the function of control room (call handlers). This function includes those staff who are predominately employed as control room operatives, or those who support such individuals, in either force or area control rooms including officers employed as telephonists.

The available data for police officers are from 2002-03 onwards, and the available data for police staff are from 2004-05 onwards, both are given in the tables.

Police officers (FTE)( 1) whose main function is control room (call handlers)( 2) (2002-03 to 2005-06)
2003 2004 2005 2006
Avon and Somerset 70 75 69 68
Bedfordshire 31 30 26 19
Cambridgeshire 51 42 39 29
Cheshire 51 49 84 81
Cleveland 46 1 0 0
Cumbria 22 19 21 18
Derbyshire 67 54 56 51
Devon and Cornwall 41 32 31 30
Dorset 29 30 29 28
Durham 89 97 89 88
Dyfed-Powys 16 16 12 11
Essex 81 69 59 51
Gloucestershire 52 46 40 32
Greater Manchester 245 232 226 221
Gwent 10 8 7 7
Hampshire 81 69 59 40
Hertfordshire 71 65 63 61
Humberside 70 70 57 79
Kent 0 0 35 32
Lancashire 115 116 100 74
Leicestershire 85 70 67 57
Lincolnshire 16 18 19 17
London, City of 34 30 32 26
Merseyside 151 123 116 95
Metropolitan Police 195 181 234 395
Norfolk 40 40 42 38
Northamptonshire 21 22 23 28
Northumbria 99 90 78 64
North Wales 68 62 60 47
North Yorkshire 25 28 29 33
Nottinghamshire 65 61 57 56
South Wales 49 48 40 45
South Yorkshire 59 43 35 28
Staffordshire 88 79 72 1
Suffolk 14 15 13 13
Surrey 54 56 53 43
Sussex 60 50 40 37
Thames Valley 109 90 78 67
Warwickshire 1 1 0 0
West Mercia 30 11 23 20
West Midlands 190 173 172 162
West Yorkshire 145 178 174 155
Wiltshire 38 38 36 37
(1) This table contains full-time equivalent figures that have been rounded to the nearest whole number. Because of rounding, there may be an apparent discrepancy between the totals in this table and totals in similar published tables.

(2) Staff with multiple responsibilities (or designations) are recorded under their primary role or function. The deployment of police officers is an operational matter for individual chief constables. This function includes those staff who are predominately employed as control room operatives, in either force or area control rooms including officers employed as telephonists.

Police staff (FTE)( 1) whose main function is control room (call handlers)( 2) (2004-05-2005-06)( 3)
2005 2006
Avon and Somerset 324 358
Bedfordshire 97 102
Cambridgeshire 125 112
Cheshire 193 184
Cleveland 10 9
Cumbria 111 108
Derbyshire 205 209
Devon and Cornwall 307 306
Dorset 125 132
Durham 107 109
Essex 223 216
Gloucestershire 110 n/a
Greater Manchester 522 503
Hampshire 291 355
Hertfordshire 208 256
Humberside 139 154
Kent 383 412
Lancashire 349 347
Leicestershire 182 153
Lincolnshire 146 n/a
London, City of 28 27
Merseyside 293 203
Metropolitan Police 1682 1684
Norfolk 131 137
Northamptonshire 138 145
Northumbria 226 227
North Yorkshire 158 181
Nottinghamshire 232 233
South Yorkshire 301 331
Staffordshire 252 178
Suffolk 113 130
Surrey 288 280
Sussex 271 263
Thames Valley 456 528
Warwickshire 104 97
West Mercia 281 235
West Midlands 307 n/a
West Yorkshire 317 347
Wiltshire 122 134
Dyfed-Powys 43 58
Gwent 110 113
North Wales 95 n/a
South Wales 218 222
(1) This table contains full-time equivalent figures that have been rounded to the nearest whole number. Because of rounding, there may be an apparent discrepancy between the totals in this table and totals in similar published tables.

(2) Staff with multiple responsibilities (or designations) are recorded under their primary role or function. The deployment of police officers is an operational matter for individual chief constables. This function includes those staff who are predominately employed as control room operatives, in either force or area control rooms including officers employed as telephonists.

(3) Data are not available for 2002-03 to 2003-04.

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