Work and Pensions written question – answered at on 21 June 2007.
To ask the Secretary of State for Work and Pensions
(1) what performance targets he has set for Vertex to respond to cases referred to the Child Support Agency Bolton office by or on behalf of hon. Members; and if he will make a statement;
(2) if he will list the (a) performance indicators and (b) performance targets which he has set for Vertex for its management of the Bolton office of the Child Support Agency.
holding answer
The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.
Letter from Stephen Geraghty, dated
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.
You asked the Secretary of State for Work and Pensions what performance targets he has set for Vertex to respond to cases referred to the Child Support Agency Bolton office by or on behalf of hon. Members; and if he will make a statement. and;
You also asked the Secretary of State for Work and Pensions, if he will list the (a) performance indicators and (b) performance targets which he has set for Vertex for its management of the Bolton office of the Child Support Agency.
Although the agency has contracted out the maintenance of its clerical cases to Vertex Data Science Ltd, the performance targets set by the Secretary of State apply to all Child Support cases regardless of whether they are clerical or not.
The Secretary of State targets for the current operation year are:
Number of children—By
Total Maintenance Collection (Arrears)—Collect or have arranged £970 million in child maintenance between
Maintenance Outcomes—By
Uncleared applications to the New scheme—By
In addition, the Agency's Client Service Standards, including responding to hon. Members correspondence applies to cases maintained by the Bolton office. We aim to reply to letters and either resolve complaints, or agree next steps, within three weeks of receiving them.
Vertex Data Science Ltd performance against these measures is continually reviewed to ensure they are supporting the Agency's aim to deliver more money for more children.
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