Pension Credit: Telephone Services

Work and Pensions written question – answered on 7th June 2007.

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Photo of Nigel Waterson Nigel Waterson Shadow Minister, Work & Pensions

To ask the Secretary of State for Work and Pensions how many calls the pension credit telephone number 0800 99 1234 received in each month since the service was offered.

Photo of James Purnell James Purnell Minister of State (Pensions Reform), Department for Work and Pensions

The information is in the following tables.

Number of calls received by the pension credit application line (PCAL) in each month since April 2003
Number of calls received by PCAL
2003-04
April 20,811
May 32,752
June 30,235
July 118,223
August 181,861
September 427,896
October 482,782
November 318,278
December 193,895
January 495,558
February 433,790
March 430,072
Year end total 3,196,153
2004-05
April 380,917
May 248,075
June 310,269
July 241,897
August 151,539
September 172,708
October 122,951
November 102,563
December 76,248
January 98,798
February 411,124
March 168,645
Year end total 2,485,734
2005-06
April 95,606
May 64,110
June 60,379
July 94,246
August 99,357
September 102,879
October 131,887
November 207,303
December 88,422
January 139,213
February 78,560
March 153,422
Year end total 1,315,384
2006-07
April 89,884
May 97,494
June 60,479
July 81,945
August 62,413
September 51,355
October 63,119
November 51,710
December 35,663
January 33,360
February 31 ,946
March 45,958
Year end total 705,326
2007-08
April 20,965
Source:

Genesys Reporting System, PCAL.

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