Health written question – answered at on 10 May 2007.
To ask the Secretary of State for Health
(1) what payments her Department has made to Patientline;
(2) how many complaints she has received about Patientline.
The Department has not made any payments to Patientline. Contracts are agreed directly between the NHS trust and their chosen service provider. The service provider pays the costs of installation and managing the service and charges the patient directly, if they choose to use its services.
Since August 2005, some 182 members of the public have written to the Department about integrated bedside television and telephone services. The number of complaints this correspondence may contain is not identified separately.
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