Bank Services: Fees and Charges

Treasury written question – answered at on 1 May 2007.

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Photo of Don Touhig Don Touhig Labour, Islwyn

To ask the Chancellor of the exchequer how many complaints the Financial Ombudsman Service received on bank charges in each of the last five years.

Photo of Edward Balls Edward Balls The Economic Secretary to the Treasury

The Financial Services Ombudsman (FOS) is operationally independent of the Government. I understand that over the past five years the FOS has collated data on the basis of current account complaints, not specific complaints on bank charges. The number of complaints relating to current accounts to year-end March was:

Number of complaints
2006 3,543
2005 2,521
2004 2,106
2003 1,602
2002 1,280

Data on inquiries relating specifically to bank charges were collated from September 2006. The number of inquires received relating to bank charges from September 2006 to March 2007 was 150,917.

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Chancellor of the Exchequer

The chancellor of the exchequer is the government's chief financial minister and as such is responsible for raising government revenue through taxation or borrowing and for controlling overall government spending.

The chancellor's plans for the economy are delivered to the House of Commons every year in the Budget speech.

The chancellor is the most senior figure at the Treasury, even though the prime minister holds an additional title of 'First Lord of the Treasury'. He normally resides at Number 11 Downing Street.